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QUESTION NO: 1
The Solutions Recommendation Guide is a framework for creating a customized SMB solution. In order to
create a customized solution, which two components are needed? (Choose two.)
A. implementation ratings determined
B. specific products and technology available
C. benefits to the business decided
D. business capabilities enabled
F. business challenges identified
Answer: B, F
Explanation:
A framework for developing solutions that address business challenges today and in the future.
Create a customized solution
• Business challenge + value assessment discovery=solution framework
Solution framework + your customization = Phased IT roadmap
QUESTION NO: 2
What two technologies do SMB customers most often want to implement in the future? (Choose two.)
A. Mobility
B. Optical
C. Telepresence
D. Voice
E. Data Center
Answer: A,D
Explanation: Future SMB network requirements are:
• Unified communications
• Wireless
• Gigabit to the desktop
• Application services
• Enhanced security
• Managed services for customer.
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QUESTION NO: 3
What Cisco CE520 feature optimizes quality of service?
A. Cisco Configuration Assistant
B. Cisco Network Admission Control
C. Cisco Smart Assist
D. CiscoSmartports
Answer: D
Explanation: CE 520 key features are below:
QUESTION NO: 4
What is a key purpose of the Solutions Recommendation Guide?
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A. present Cisco products
B. provide a framework of tested and proven models
C. identify basic needs of the business
D. calculate the business need priority
Answer: C
Explanation: Solutions recommended guide is a framework for developing solutions that address business
challenges today and in the future
Create a customized solution
• Business challenge + value assessment discovery = solution framework
• Solutions framework + your customization = Phased IT roadmap
Solution presentation
• Tie solution directly to business’s primary and secondary challenges
• Identify service opportunities
QUESTION NO: 5
Which Cisco support service product is sold, supported, and delivered by partners?
A. Cisco Smart Foundation Service
B. SMARTnet Partner Service
C. Cisco Smart Care Service
D. Cisco Technical Assistance Center
E. CiscoSMARTnet for SBCS
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Answer: C
Explanation: Cisco Smart care services
QUESTION NO: 6
What resource would you recommend to a new Cisco partner for a variety of tools?
A. Channel Incentive program
B. Unified Communications for SMB
C. Partner Central
D. Steps to Success
E. Instructions: Number of answers: 1
Answer: C
Explanation: Partner Central is resource recommended for new Cisco SMB partner.
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QUESTION NO: 7
What is a primary partner benefit of selling services?
A. easier customer sales cycle
B. increased margins
C. fewer customer call backs
D. available financing options
Answer: B
Explanation: Selling services can provide a consistent revenue stream, much like an investment annuity, but
without initial cost.
Cisco services can help partners:
• Gain opportunities to increase profitability
• Improve productivity
• Improve customer satisfaction and loyalty
• Reduce risk in deploying and supporting new and complex technologies.
QUESTION NO: 8
What is the primary purpose of IPS?
A. to scan packets for malicious activity
B. to provide basic firewall protection
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C. to host secure remote communications
D. to host Internet connectivity
E. to provide AIM
Answer: A
Explanation: IPS protects network by scanning packets to determine whether they match identified
characteristics (signatures) of malicious activity.
QUESTION NO: 9
Which three characteristics are indicators that a potential SMB customer is in the
SBR-defined growth phase? (Choose three.)
A. focusing on becoming more efficient
B. wanting greater connectivity for customers
C. requesting convergence of voice and data
D. providing a customer with a basic up-to-date website
E. needing rapid secure access to customer history, data, or buying behavior
Answer: A,B,C
Explanation: SBR-defined growth phase characteristics:
• Greater access to data
• Improved collaboration for employees, customers, suppliers
• Additional business process improvements
• Unified communications (voice) convergence
• Application connectors-Microsoft
• Mobility
• VPNs for clients, business-to-business
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QUESTION NO: 10
Which two CRM servers allow Cisco Unified Call Connector to be configured for connectivity? (Choose two.)
A. Microsoft Dynamics
B. Salesforce.com
C. Oncontact
D. Siebel
E. ACT!
Answer: A,B
Explanation: Cisco unified callconnector for Microsoft windows
• Cisco unified callconnector for Microsoft windows
• Cisco unified callconnector for Microsoft dynamics CRM
• Cisco unified callconnector for salesforce.com
QUESTION NO: 11
A distribution area provides an aggregation point for which components?
A. edge devices
F. distribution devices
B. aggregation switches
C. core devices
D. access-area switches
Answer: D
Explanation: Distribution areas and switches
• A distribution area provides an aggregation point for access switches.
• Switches in this area must handle large amounts of traffic.
• Multilayer switches are often used in the distribution area.
• Distribution switches include the 3560 and 3750 series
• Each can effectively aggregate access switches.
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QUESTION NO: 12
MightyResearch indicated that a significant percentage of SMBs are concerned about which factor in a UC
solution?
A. non-Cisco vendors providing more viable SMB solutions
B. costs out-weighing benefits
C. cost savings to justify replacing existing legacy systems
D. minimized call-center effectiveness
Answer: C
Explanation: SMBs and unified communications report is below.
• 60% of respondents understood unified communication (UC) solutions
• SMB decision makers on fence about UC technology versus legacy systems.
• Most SMB decision makers like existing telephony vendors
• UC likely for salespeople and executives first.
• SMBs not yet convinced of need for UC
• General education efforts needed on UC
QUESTION NO: 13
Why are consumer-grade access points and routers not the best choice for SMBs?
(Choose two.)
A. They are not designed for multi-access-point networks.
B. They do not scale well.
C. They have higher total cost of ownership than some enterprise products.
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D. Their upgrade paths compete directly against Cisco upgrade paths.
Answer: A,B
Explanation: Consumer grade access points cost to customer:
• Additional labor costs to manage network and security policies
• Increased exposure to costly security breaches
• Lost competitive advantage gained by adding mobility services such as voice or security as needed
• Lack of investment protection for scalability or network evolution
QUESTION NO: 14
Which Cisco support service product targets customers with up to 48 users on a network where voice
communication is mission-critical to business operation?
A. CiscoSMARTnet for SBCS
B. Cisco Smart Care Service
C. SMARTnet Partner Service
D. Cisco Smart Foundation Service
E. Cisco Technical Assistance Center
Answer: A
Explanation:
QUESTION NO: 15
The Cisco UC520 provides integrated WLAN connectivity to mobile clients for which technology?
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